Gigletto FAQs

Everything here is built for dogs under 20 lbs, and most of it for dogs under 10. If your question is about sizing, start with the Toy Size Guide — it covers what fits, what doesn't, and how to measure. Anything else, the answers below should cover it. Still stuck? Email us at hi@gigletto.com and we'll get back to you within 24 hours.

Sizing & Toys

How do I know what size toy my dog needs?

My dog is between two sizes. Which should I pick?

What does the Bite Scale mean?

Do you sell toys for large dogs?

Are your toys safe for small dogs?

What materials do you use?

Can I leave my dog alone with a toy?

My dog destroyed a toy in one afternoon. Is that normal?

Can I wash dog toys?

Can I put a toy in the freezer?

Interactive & Puzzle Toys

What are snuffle toys and how do they work?

How do I use a slow feeder puzzle toy?

Are puzzle toys good for anxious dogs?

Dog Apparel

How do I measure my dog for clothing?

Why do small dogs need clothes — isn't it just for looks?

Are your hoodies easy to put on and take off?

Do your clothes fit French Bulldogs?

Do your vests work as a harness?

Shipping & Orders

How much does shipping cost?

How long does delivery take?

Do you ship internationally?

How do I track my order?

Can I change or cancel my order after placing it?

Why is my package taking longer than expected?

Returns & Exchanges

My dog already played with it. Can I still return it?

What is your return policy?

How do I start a return or exchange?

Who pays for return shipping?

When will I receive my refund?

My item arrived damaged or defective. What should I do?

Payment & Security

What payment methods are accepted?

Is buying online safe?

Reviews & Trust

Can I leave a review after my purchase?

Do you collaborate with pet influencers or content creators?

Still have a question? Email us at hi@gigletto.com — we respond within 24 hours on business days.